Fully managed CS agents for Shopify brands. Trained, managed, and QA'd, so you never think about support again.
Get StartedOfficial Gorgias Partner · Trusted by 70+ brands · Consistent five-star reviews
Tickets pile up while you focus on growth.
You've hired VAs who needed more managing than the support itself.
Your CSAT is slipping because nobody owns customer experience.
You know CS matters but don't have time to build the team.
We don't just send you agents and wish you luck. You get a full CS operation (agents, training, QA, SOPs, and reporting) without lifting a finger.
We learn your brand, products, and customer expectations. We set up (or optimize) your Gorgias instance and build your SOPs.
Your dedicated agent goes live, fully trained, monitored, and managed by us from day one.
You get bi-weekly reports. We handle everything else. Escalations, QA, coaching, coverage. It's done.
"What can I say, Aris knows his stuff. Man is a wizard! Stop questioning it, you're wasting your time. Just hire him. Rest assured, you're in good hands."
"His audit was worth its weight in gold. He successfully analysed our biggest pain points and then implemented a wide series of rules and automations to minimise our customer service by over 50%."
"Aris was incredible. He has a flawless system for working through your Gorgias account and was happy to help coach members of my team. Would highly recommend."
Typically 5-7 business days from kickoff. We don't rush onboarding because cutting corners shows up in ticket quality.
We specialize in Gorgias + Shopify, but we also work with Zendesk. If you're on a different platform, reach out and we'll let you know.
Lite and Month-to-Month have no long-term contracts. The 6-Month Agreement is a 6-month commitment at a reduced rate. All tiers bill bi-weekly based on tracked hours.
We handle replacement, retraining, and transition. That's part of what "managed" means.
Yes. Lite clients start with a paid audit before their agent begins. Month-to-Month and 6-Month clients get the audit bundled in. Or you can book just the audit as a standalone project.
No problem. Each agent gets the same onboarding process. Volume discounts available for 3+ agents.
Book a call or send us a message. We'll tell you exactly what we'd do for your brand.
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